GDPR Compliance

Our commitment to protecting your data rights under the General Data Protection Regulation.

Last updated: June 19, 2026

Overview

The General Data Protection Regulation (GDPR) establishes comprehensive data protection rights for individuals in the European Economic Area and United Kingdom. This page explains how tundra-ibis complies with GDPR requirements and how you can exercise your rights.

Data Controller Information

For the purposes of GDPR, tundra-ibis acts as the data controller for personal information collected through our website and educational services.

Contact details:
tundra-ibis
47 Riverside Gardens
Bristol BS1 6WX
United Kingdom
Email: [email protected]

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation of whether we process your personal data and to receive a copy of that data along with information about how we use it.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you. We will make corrections within 30 days of receiving your request.

Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data in certain circumstances, including:

  • The data is no longer necessary for the purposes for which it was collected
  • You withdraw consent on which processing is based
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed
  • Deletion is required to comply with legal obligations

Note that certain legal obligations may require us to retain specific data despite an erasure request, such as financial records required for tax compliance.

Right to Restriction of Processing

You can request that we limit how we use your personal data in certain situations:

  • You contest the accuracy of the data (restriction applies during verification)
  • Processing is unlawful but you prefer restriction over erasure
  • We no longer need the data but you require it for legal claims
  • You have objected to processing (restriction applies pending verification of legitimate grounds)

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible. This right applies to data you provided to us based on consent or contract.

Right to Object

You can object to processing of your personal data when we process it based on legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing relates to legal claims.

You have an absolute right to object to processing for direct marketing purposes at any time.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you. We do not currently engage in automated decision-making of this nature.

Right to Withdraw Consent

Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, send a written request to [email protected] including:

  • Your full name and email address used for enrollment or registration
  • Specific right you wish to exercise
  • Clear description of your request
  • Any relevant supporting information

We will respond to your request within one month. In complex cases or if we receive multiple requests from you, we may extend this period by two additional months, in which case we will inform you of the extension and reasons for delay.

Identity Verification

To protect your privacy and security, we may request additional information to verify your identity before processing requests related to personal data access, correction, or deletion. This verification requirement helps prevent unauthorized access to your information.

Lawful Basis for Processing

We process personal data only when we have a lawful basis under GDPR:

Contractual Necessity

Processing is necessary to fulfill our contractual obligations in providing educational services you have enrolled in, including course delivery, access management, and support provision.

Legitimate Interests

We process certain data based on our legitimate interests, including:

  • Improving course content and platform functionality
  • Preventing fraud and maintaining security
  • Analyzing usage patterns to optimize user experience
  • Communicating service updates to enrolled students

We conduct balancing tests to ensure our legitimate interests do not override your fundamental rights and freedoms.

Consent

For certain processing activities, such as marketing communications and optional data collection, we rely on your explicit consent. You can withdraw consent at any time through unsubscribe mechanisms or by contacting us.

Legal Obligations

Some data processing is necessary to comply with legal obligations, such as maintaining financial records for tax purposes and responding to lawful requests from authorities.

Data Protection Principles

Our data processing adheres to GDPR's core principles:

  • Lawfulness, fairness, and transparency: We process data lawfully, fairly, and in a transparent manner
  • Purpose limitation: We collect data for specified, explicit, and legitimate purposes
  • Data minimization: We collect only data adequate, relevant, and necessary for stated purposes
  • Accuracy: We maintain accurate and up-to-date personal data
  • Storage limitation: We retain data only as long as necessary for stated purposes
  • Integrity and confidentiality: We implement appropriate security measures to protect data
  • Accountability: We demonstrate compliance with these principles

International Data Transfers

When we transfer personal data outside the European Economic Area or United Kingdom, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection in the destination country
  • Binding corporate rules for transfers within corporate groups

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you without undue delay and inform the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

Children's Data

Our services are not directed to individuals under 18 years of age. We do not knowingly collect or process personal data from children. If we become aware of such collection, we will delete the information promptly.

Complaints and Supervisory Authority

If you believe our processing of your personal data violates GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in your country of habitual residence, place of work, or place of alleged infringement.

For the United Kingdom, the relevant authority is the Information Commissioner's Office (ICO). For other EEA countries, contact your national data protection authority.

We encourage you to contact us first so we can address your concerns directly.

Updates to This Page

We may update this GDPR compliance information to reflect changes in our practices or legal requirements. Material changes will be communicated through our website with an updated effective date.